REFUND AND CANCELLATION POLICY
Refund and cancellation policy
Cancellations:
Order Adjustment Time: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
Process for modifying or canceling orders: To modify or cancel your order, please contact our customer service team immediately. You can contact us at supportoak@gmail.com. Kindly provide your order number and relevant details to ensure fast and accurate processing.
Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we kindly ask you to receive the package as scheduled and you can refer to our return and exchange policy for further assistance.
Refunds:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Simply let us know and we will provide you with a return address and offer a replacement or refund, depending on your preference.
If you are not satisfied with your order, please contact our support and we will do our best to help you.
Customers will be responsible for paying return shipping costs.
We do not issue a refund if:
Your order does not arrive due to factors within your control (for example, providing an incorrect shipping address).
You can submit refund requests within 14 days after the expiration of the guaranteed delivery period (44 days). You can do this by sending a message to supportoak@gmail.com
Cancellations:
Order Adjustment Time: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
Process for modifying or canceling orders: To modify or cancel your order, please contact our customer service team immediately. You can contact us at supportoak@gmail.com. Kindly provide your order number and relevant details to ensure fast and accurate processing.
Shipped Orders: If your order has already been shipped, we cannot cancel it directly. In this case, we kindly ask you to receive the package as scheduled and you can refer to our return and exchange policy for further assistance.
Refunds:
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Simply let us know and we will provide you with a return address and offer a replacement or refund, depending on your preference.
If you are not satisfied with your order, please contact our support and we will do our best to help you.
Customers will be responsible for paying return shipping costs.
We do not issue a refund if:
Your order does not arrive due to factors within your control (for example, providing an incorrect shipping address).
You can submit refund requests within 14 days after the expiration of the guaranteed delivery period (44 days). You can do this by sending a message to supportoak@gmail.com