EXCHANGE AND RETURNS POLICY
Exchange and return policy
Returns and exchanges:
Our returns and exchanges policy lasts 30 days from the date of purchase. If it has been 30 days since your purchase, we regret that we cannot offer you a refund or exchange.
Eligibility for a return or exchange:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A receipt or proof of purchase is required to complete your return or exchange.
Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and the amount will be credited to your original payment method within a specified number of days.
Late or missing refunds (if applicable):
If you have not received your refund, please check your bank account first.
Contact your credit card company; It may take some time before your refund is officially posted.
Next, contact your bank; There may be some processing time before a refund is issued.
If you have completed all of these steps and have not yet received your refund, please contact us at supportoak@gmail.com.
Exchanges (if applicable):
We only replace items if they are faulty or damaged. If you need to exchange an item for the same product, please email us at supportoak@gmail.com and we will contact you shortly.
Shipment:
To initiate a return or exchange, email us at supportoak@gmail.com and we will provide you with shipping details.
You will be responsible for covering shipping costs to return your item. Please note that shipping costs are non-refundable.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are returning an item valued at more than $100, please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee safe receipt of your returned item.
Returns and exchanges:
Our returns and exchanges policy lasts 30 days from the date of purchase. If it has been 30 days since your purchase, we regret that we cannot offer you a refund or exchange.
Eligibility for a return or exchange:
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A receipt or proof of purchase is required to complete your return or exchange.
Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and the amount will be credited to your original payment method within a specified number of days.
Late or missing refunds (if applicable):
If you have not received your refund, please check your bank account first.
Contact your credit card company; It may take some time before your refund is officially posted.
Next, contact your bank; There may be some processing time before a refund is issued.
If you have completed all of these steps and have not yet received your refund, please contact us at supportoak@gmail.com.
Exchanges (if applicable):
We only replace items if they are faulty or damaged. If you need to exchange an item for the same product, please email us at supportoak@gmail.com and we will contact you shortly.
Shipment:
To initiate a return or exchange, email us at supportoak@gmail.com and we will provide you with shipping details.
You will be responsible for covering shipping costs to return your item. Please note that shipping costs are non-refundable.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are returning an item valued at more than $100, please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee safe receipt of your returned item.