SHIPPING POLICY
Shipping policy
Standard Item Processing Times
All standard items are processed within 4 days and sent to the warehouse for shipping.
To speed up the processing of your order, we offer priority processing, ensuring your product ships within 48 hours or 2 business days.
Custom Item Processing Times
Custom order processing times vary depending on the level of detail required for the product.
Please refer to each product page to identify corresponding processing and production times.
Shipping times
We offer free worldwide standard shipping (list of countries below).
Standard shipping times are as follows:
United Kingdom: 4-10 business days*
Europe: 1-2 weeks*
USA: 1-2 weeks*
Middle East: 3 weeks*
Central Asia: 3 weeks*
Australia and New Zealand: 2-4 weeks*
South America: 2-5 weeks*
*Estimated delivery times are "estimates" based on recent deliveries and will not be considered a guaranteed delivery time. We do our best to ensure that the shipping process runs as smoothly as possible, but in the event of late delivery, we will not issue a refund.
We do not currently offer an express shipping option due to the costs involved.
List of countries with free shipping
Australia
Canada
Denmark
European Union
Finland
France
Germany
Hungary
Iceland
Ireland
Israel
Netherlands
New Zealand
Norway
Portugal
Spain
Sweden
Swiss
United Kingdom
USA
To the rest of the world we charge £9.99 shipping.
Shipping taxes
As we ship with a premium shipping method, all taxes are included and you will not have to pay them when you receive your products.
Accepted payment methods
We are proud to be verified through Verisign and the Norton Security Portal.
Because we partner with Shopify Payment or Stripe, we accept all major credit cards including Visa, Mastercard, and Amex.
We also offer express checkout and checkout options including Paypal, ClearPay, Google Pay, and Apple Pay.
If you have any questions or comments, we are here to help. Please feel free to contact us by email at suportoak@.com. We value your satisfaction and are committed to providing excellent customer service.
Standard Item Processing Times
All standard items are processed within 4 days and sent to the warehouse for shipping.
To speed up the processing of your order, we offer priority processing, ensuring your product ships within 48 hours or 2 business days.
Custom Item Processing Times
Custom order processing times vary depending on the level of detail required for the product.
Please refer to each product page to identify corresponding processing and production times.
Shipping times
We offer free worldwide standard shipping (list of countries below).
Standard shipping times are as follows:
United Kingdom: 4-10 business days*
Europe: 1-2 weeks*
USA: 1-2 weeks*
Middle East: 3 weeks*
Central Asia: 3 weeks*
Australia and New Zealand: 2-4 weeks*
South America: 2-5 weeks*
*Estimated delivery times are "estimates" based on recent deliveries and will not be considered a guaranteed delivery time. We do our best to ensure that the shipping process runs as smoothly as possible, but in the event of late delivery, we will not issue a refund.
We do not currently offer an express shipping option due to the costs involved.
List of countries with free shipping
Australia
Canada
Denmark
European Union
Finland
France
Germany
Hungary
Iceland
Ireland
Israel
Netherlands
New Zealand
Norway
Portugal
Spain
Sweden
Swiss
United Kingdom
USA
To the rest of the world we charge £9.99 shipping.
Shipping taxes
As we ship with a premium shipping method, all taxes are included and you will not have to pay them when you receive your products.
Accepted payment methods
We are proud to be verified through Verisign and the Norton Security Portal.
Because we partner with Shopify Payment or Stripe, we accept all major credit cards including Visa, Mastercard, and Amex.
We also offer express checkout and checkout options including Paypal, ClearPay, Google Pay, and Apple Pay.
If you have any questions or comments, we are here to help. Please feel free to contact us by email at suportoak@.com. We value your satisfaction and are committed to providing excellent customer service.